ABOUT US

Vegobox is a monthly subscription box focused on making it possible for anyone in Europe to discover and enjoy vegan products – so if your local range of vegan products is limited, or if you are simply looking to discover new exciting vegan goodies – Vegobox is the perfect box for you.

The idea for Vegobox (Vego = Vegan in Swedish) came to us in 2014 while on a weekend trip to Berlin. We were so impressed by how large the vegan product range was there compared to where we lived in Sweden, and knew we had to figure out a way to get all these amazing products back home – the idea for Vegobox was born.

CONTACT US

For more information about how Vegobox works you can read our FAQ below, our privacy policy here or check out our previous boxes below. You are also more than welcome to email us at [email protected]

OUR TEAM

SOFIA VON PORAT

Sofia is a 2x cookbook author and snackaholic. In a previous live she spent 5 years traveling around the world full-time with Nathan.

NATHAN SCHACHERER

Nathan is from New Zealand and is a food photographer. Before traveling the world and working at Vegobox he was a professional french horn player.

EMILY

Emily will be joining us soon – March, 2018.

FAQ

When is my box shipped?

We usually ship the boxes between the 7th and 10th of every month directly to your letterbox or your nearest service point. Our cut-off date is the last day of the month, so if you order after that you will get your first box the next month (to give an example, if you order on the 12th of september you will get your first box in october).

When the box has arrived you will be notified via a letter in your letterbox (in case the box doesn’t fit) from your service point.

We ship all the boxes at the same time, which means you will get your box around the same date every month.

How do I cancel a subscription?

You cancel by simply logging in to your account here. Just remember to do so the latest the day before the renewal (the 14th) if you don’t want the next box.

If the subscription isn’t canceled before the 14th it is automatically renewed with the same duration as previously, i.e. a new monthly plan or a new quarterly plan. You can cancel your subscription at any time. When your subscription is canceled you will receive a confirmation via e-mail. 

Is it too late to cancel my next box?

The payment for your subscription is renewed on the 16th of the month. If you want to cancel you can do so between your bill date and the 15th of the next month when you’ll be billed again. We can’t refund payments once they’ve been processed since collecting payments kicks off our packing and shipping process.

Can I order a Vegobox subscription as a gift?

Yes, you can absolutely gift a subscription! Just make sure to add their name, address and phone number but your own e-mail address so that you get the confirmation order and not them. If you want to print a card, click here.

Does shipping cost extra?

No, shipping is included to anywhere in Europe!

I can’t pick up my box at the service point

We always recommend the customer to collect the box at their service point as soon as possible. Since every country handles these differently, we are not responsible for what happens if you leave your box at the service point for too long.

I’ve moved, how do I change my address?

Contact us at [email protected] and tell us your new address so we can update it in our system and send the boxes to the new address. Unfortunately it’s not possible to change the address of a box that has already been shipped.

Do you offer customer service in any language?

We currently offer customer service in English and Swedish.

PREVIOUS BOXES

First time here?

We would love to send our next Vegobox to you, so right now you can get a 15% DISCOUNT off your first box - add your email below and the discount is yours!

Welcome to our Vegobox community!

 

Your discount code is: ONLYTODAY

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